Teachers PLEASE be sure to have computers charged and use them well before testing dates so that you will know if they need repair etc....
If you are sharing computers for small group sessions or other reasons, please send the chargers with computers.
Most issues can be solved by shutting down the computer and restarting it.
As Beth mentioned in your training sessions you should always have a plan B in the event these resolutions do not solve your issue.
Issues you may encounter while testing with SchoolNet
Some of these issues can be solved by changing browsers. Please train your students to be able to switch back and forth between browsers (Chrome to IE or IE to Chrome)
IF graphics do not display in either Chrome or IE, switch browsers.
Screen is larger on some questions then others - GO to the right most corner of the page and change the magnification to 100%. It may be at 125 or 150. Change to 75 then change back to 100 and refresh the page. Schoolnet just spins and in some cases does not connect at all - Switch to another browser. If this does not work, restart the computer. This seems to happen randomly to various computers with no explanation as to why. Some questions will not allow you to select an answer - Switch browsers. Graphics are not loading - Switch browsers Screen is too big to see graphics. - GO to the right most corner of the page and change the magnification to 100%. If already at 100 change to 50 then change back and refresh the page.-If this doesnt work, switch browsers.
I can’t see the entire page
GO to the right most corner of the page and change the magnification to 100%. If already at 100 change to 75 then change back and refresh the page.
My screen is turned upside down or sideways
Press Fn and F7 OR Ctrl. Alt. and the arrow key to manipulate the screen to the desired position
The mousepad is frozen
Double tap the upper corner quickly until you see a shadow icon of the mousepad. You should see a small square with an “X” on it by the time. If you are successful, the “x” will disappear.
My laptop won’t turn on
Plug in the AC adaptor and try it. When the battery is run down it will not start unless it is plugged in.
I can’t log in
Try your 4 digit birth year rather than the 2 digit year.
Is this a new student to you?
If the student is new, it takes a few days for the PowerSchool to sync up with our Active Directory logins so be patient.
I can't get internet-
Dell laptops can be disconnected by students who click on the small icon for the wireless. Click there and check to be sure that it is connected to WCS.
Try the function key (Fn and F6) The blue light should come on at this point and allow the student to try to bring up a website.
Students are being asked to login to ZScaler Their login is the student firstname.lastname@example.org Password is the same as computer login password
My screen is turned sideways
Log in as the student
Fn(Function) and F7 will rotate the screen.
Or Control + Alt and the arrow key
Mrs. Pollard will have loaner laptops in the media center in the event that other solutions do not work for you. There are only 6 available for our entire school so they would be available on a first come first served basis.
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